Returns policy

REFUND AND RETURNS POLICY

Last Updated: July 2026

At mancavegifts.co.uk, operated by WESTMONT COMMERCE LTD ("we", "us", or "our"), we want you to be entirely satisfied with your purchase. We take great pride in the durability, build quality, and historical accuracy of our WWII building block sets and gifts.

This policy sets out your rights regarding cancellations, returns, and refunds in strict accordance with the UK Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the guidelines enforced by the Advertising Standards Authority (ASA).

1. YOUR RIGHT TO CANCEL (30-DAY MONEY-BACK GUARANTEE)

We offer a 30-day money-back guarantee. You have the right to change your mind and cancel your order for any reason within 30 days from the day you, or a third party indicated by you, receive physical possession of the goods.

1.1 Order Cancellation Prior to Despatch

If you wish to cancel an order before it has been processed or packed, please contact us immediately at info@mancavegifts.co.uk

Because we operate a highly automated order fulfilment and delivery network to keep our prices competitive, orders are often sent to our logistics distribution centres rapidly. If your order has already been packed, processed, or handed over to our shipping carriers, it cannot be cancelled mid-transit. In this scenario, you must receive the delivery and follow our standard return process as outlined below.

1.2 How to Exercise Your Right to Cancel

To exercise your right to cancel an order post-receipt, you must inform us of your decision by a clear statement sent via email to info@mancavegifts.co.uk within the 14-day window.

2. RETURN CONDITIONS AND ELIGIBILITY

Following your notification to cancel, you must return the items to our designated UK return processing address without undue delay, and in any event no later than 14 days from the day on which you communicated your cancellation to us.

2.1 Statutory Return Standards

To qualify for a full refund under your right to change your mind, the goods must be returned in an "as-new" condition:

  • The item must be unbuilt, unused, and completely free from dust, dirt, grease, or marks of assembly.
  • All internal brick bags, minifigures, instruction manuals, and decal sticker sheets must be intact, sealed, and included in the original presentation box.
  • Unsealed Parts Exception: If internal sealed brick bags have been opened or sorted, we cannot accept a standard return for a change of mind due to missing piece risks and loss of resale value.

2.2 Diminished Value

You are permitted to inspect the product box in the same manner you would in a physical retail shop. If the goods or packaging are returned damaged, opened, or altered in a way that goes beyond what is necessary to establish their nature and characteristics, we reserve the right to deduct a reasonable amount from your refund up to the full contract value to cover the diminished value of the goods.

2.3 Return Shipping Costs

If you are exercising your statutory right to change your mind, you (the customer) must cover the direct cost of returning the items to us.

We strongly advise using a tracked shipping service and obtaining proof of postage. We cannot accept responsibility or issue refunds for returned items that are lost or damaged in transit back to our facility.

Important Notice: Please do not return your purchase back to the manufacturer or address printed on the external shipping label. All returns must be authorized by our team and sent to our designated processing facility.

3. DAMAGED, DEFECTIVE, OR INCORRECT GOODS

Under the Consumer Rights Act 2015, goods supplied must match their description, be fit for purpose, and be of satisfactory quality.

3.1 Transit Damage & Initial Inspection

While we take extreme care in packaging our historical building block sets, boxes can occasionally be damaged during global shipping.

  • We ask that you inspect your package thoroughly upon arrival.
  • If the exterior packaging is visibly crushed or compromised, please capture clear photographs prior to opening it.
  • To help us quickly manage claims with our couriers, please report any transit damage or discrepancies to info@mancavegifts.co.uk within 48 hours of receipt where possible. Failing to report within 48 hours does not eliminate your statutory rights, but it aids our ability to hold transit carriers accountable.

3.2 Reporting Faults or Missing Bricks

If your product arrives damaged, defective, or contains a manufacturing defect, please send an email to info@mancavegifts.co.uk with:

  • Your order number.
  • A clear description of the defect or issue.
  • High-resolution photographs or a brief video demonstrating the issue alongside the shipping label.

Note for Missing Bricks: If your set is missing a specific brick during assembly, please notify our support desk. We provide a Missing Piece Protection Guarantee and will dispatch replacement parts free of charge without requiring a full item return.

3.3 Statutory Remedies for Faulty Goods

If the product is proven to be faulty, incorrect, or damaged upon arrival:

  • Within 30 Days of Receipt: You are entitled to an immediate, full refund or a free replacement item shipped to you with no additional costs.
  • Return Costs for Faulty Goods: Where a return of a defective item is required by our team, we will provide a pre-paid return shipping label or reimburse your reasonable return postage costs.

4. REFUND PROCESSING AND TIMEFRAMES

4.1 Refund Calculation

Once your return is delivered to our facility, it will undergo inspection by our compliance team to confirm it meets the criteria set out in Section 2.

  • If approved, your refund will be processed immediately.
  • Refunds will be issued exclusively to the original payment method utilized at checkout (Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, or PayPal). We cannot issue refunds to a separate bank card or account for anti-money laundering and security compliance.

4.2 Statutory Refund Deadlines

In accordance with UK law, we will issue your refund without undue delay, and no later than:

  • 14 days after the day we receive the returned goods back from you; or
  • 14 days after the day you provide verifiable proof that you have sent the goods back (e.g., a valid tracking receipt from Royal Mail or a recognized courier); or
  • If the goods have not yet been despatched, 14 days after the day on which we were informed of your decision to cancel the order.

4.3 Banking Delays

Please note that while our system releases funds immediately upon approval, banks and credit card networks can take an additional 3 to 5 business days (and up to 10 business days for some international card providers) to credit the balance back to your account.

5. NON-DELIVERY AND TRANSIT DELAYS

Because we utilize an efficient supply chain network to source our specialist historical models, delivery timeframes fluctuate based on shipping channels.

  • As detailed in our Shipping Policy, standard UK delivery times typically range between 4 and 7 working days following order dispatch.
  • Under the Consumer Rights Act 2015, we are legally required to deliver your items within 30 days of the order confirmation date unless an alternative timeframe was mutually agreed upon before purchase.
  • If your package has been lost in transit or is delayed beyond the statutory 30-day window, you have an absolute right to cancel the contract and receive a 100% refund of all funds paid.

6. EXCLUSIONS AND FINAL SALE ITEMS

The following categories of items are strictly excluded from refunds, returns, or exchanges unless they arrive damaged, defective, or mechanically faulty:

  • Customised or Personalised Items: Any engraved models, custom-built minifigures, or bespoke display cases specifically manufactured to your individual configurations.
  • Opened Building Block Sets: Sets where internal sealed brick bags have been opened, sorted, or partially built post-delivery.
  • Gift Cards: Any digital gift vouchers issued through our online platform.

7. CONTACT AND COMPLIANCE ENQUIRIES

For all return requests, formal cancellation notices, or questions regarding our processing frameworks, please reach out to our dedicated support office:

  • Corporate Entity: WESTMONT COMMERCE LTD
  • Brand Name: mancavegifts.co.uk
  • Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  • Customer Support Email: info@mancavegifts.co.uk